For all questions concerning solicitations, the preparation of a submission, status of previous submissions or the BAA program in general, please refer to the contact information in the relevant solicitation. The help desk is unable to assist with any of those types of questions.

For technical problems related to using this website, please contact the help desk at dhsbaa@reisystems.com or at (703) 480-7676. We respond to inquiries within one business day.

Support Hours: Monday - Friday: 9:00 AM - 5:00 PM ET

For fastest response, please include the following information when contacting the helpdesk:

• Name
• Company
• Username
• Phone Number
• If submitting, please specify which solicitation, your Control Number and whether you are submitting a White Paper or Full Proposal.
• If you are having difficulty with a particular action on the website, please describe:
  • What are you attempting to do?
  • How far did you make it through the process?
  • What happens when you encounter the problem (error message, unexpected behavior, etc)?